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Shipping Policy

We exclusively ship through renowned courier partners such as DHL and FedEx, with an estimated delivery time of approximately 10 days to your doorstep. In cases where delivery is not possible through these courier partners, we will use India Post as an alternative option. Please note that we cannot ship to PO Box addresses. For large items, we deliver via sea cargo to the nearest seaport, which takes 6 to 8 weeks for delivery. Rest assured that we take proper measures to ensure the safe packing of your items, and all parcels are fully insured against any risks. However, please be aware that we cannot be held responsible for any delays in Customs clearance. Any additional taxes and duties required by Customs must be paid by the customer in accordance with their respective country's norms

Packaging & Delivery

By Air:
Articles up to 48 inches in diameter are packaged in corrugated and PVC boxes with air bubble and foam sheet for optimal protection during shipping. These items are dispatched through renowned courier partners such as DHL and FedEx, with an estimated delivery time of approximately 10 days to your doorstep.

By Sea:
For articles larger than 48 inches in diameter, we utilize wood wool and rope to secure the item into a single piece. It is then covered in jute cloth and placed inside a wooden box for safekeeping. Shipping for articles larger than 48 inches is done through sea cargo, which takes approximately 6 to 8 weeks for delivery to the nearest seaport specified by the buyer at the time of purchase. The buyer must arrange for door delivery from the nearest seaport to their doorstep or they can request door delivery at an additional cost. For further information on door delivery charges, please email us with your complete delivery address and nearest seaport.

Insuracne:
All items dispatched from our workshop are fully insured to cover any potential damage that may occur during transit.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns within 7 days after delivery. Please note that you will be responsible for paying the return shipping cost.

If you cancel your order before we dispatch it, we will provide a full refund. All refunds will be initiated through a Bank NEFT/RTGS/PayPal transfer, which will take 5-10 working days to process.

1. If your purchased product arrives broken or damaged, you have the option to receive another product or a full refund from the insurance company. To process the insurance claim faster, we request that you follow these steps:
2. Take photos of the packaging if it arrived with external damage. Open the parcel within 3 days of delivery.
3. If you receive the item in broken condition, email Artefactindia and the shipping company (Fedex or DHL) about the damage with photographs.
   Provide additional details to the insurance company upon request. As soon as the claim is settled by the insurance company, we will inform you by email.

Please note that no claims will be entertained once the 3-day period for opening the parcel has passed.

If you have any questions or concerns about our refund and returns policy, please contact us at info@hariomhandicraft.com.